VoyeurX

These General Terms and Conditions of Stichting Webshop Keurmerk were drafted in consultation with the Consumentenbond [Consumer’s Association] in the context of the Self-regulation Coordination Group [Coördinatiegroep Zelfreguleringsoverleg CZ] of the Socioeconomic Council [Sociaal-ecomische Raad] and come into force on 1 June 2014

Article 1 – Definitions
Article 2 – The Entrepreneur’s identity
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Consumer’s obligations during the reflection period
Article 8 – Exercising the Consumer’s right of withdrawal and the costs
Article 9 – Entrepreneur’s obligation in case of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Compliance and extra guaranty
Article 13 – Delivery and execution
Article 14 – Continuing performance contract: duration, termination and extension
Article 15 – Payment
Artikel 16 – Klarna as payment method
Article 17 – Complaints procedure
Article 18 – Disputes
Article 19 – Additional or varying provisions
Article 20 – Amendment to the General Terms and Conditions of Webshop Keurmerk

In these terms and conditions, the following terms shall have the following meanings:

1. Additional agreement: an agreement in which the Consumer acquires products, digital content and/or services with respect to a distance agreement and these goods, digital content and/or services are delivered by the Entrepreneur or a third party on the basis of an arrangement between this third party and the Entrepreneur;

2. Reflection period: the period during which the Consumer may use his right of withdrawal;

3. Consumer: the natural person who does not act for purposes related to his/her commercial, trade, craft or professional activities

4. Day: calendar day;

5. Digital content: data produced and delivered in digital form;

6. Continuing performance contract: a contract serving to deliver goods, services and/or digital content in a given period;

7. Sustainable data carrier: any means, including email, that allow the Consumer or the Entrepreneur to store information directed to him/her personally in such a manner that makes future consultation and use possible during a period that matches the purpose for which the information is destined and which makes unaltered reproduction of the stored information possible.

8. Right of withdrawal: the Consumer’s option not to proceed with the distance agreement within the cooling-off period;

9. Entrepreneur: the natural of legal person who is a member of Stichting Webshop Keurmerk and who provides products, (access to) digital content and or services to Consumers at a distance;

10. Distance contract: a contract concluded by the Entrepreneur and the Consumer within the scope of an organised system for distance selling products, digital content and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract;

11. Standard form for withdrawal: the European standard form for withdrawal included in Appendix 1;

12. Technology for distance communication: a means to be used for concluding an agreement without the Consumer and the Entrepreneur being together in the same place at the same time.

Name: VoyeurX

Address: Bieslookpad 12, 2215 BW Voorhout, Netherlands
E-mail address: [email protected]
Chamber of Commerce registration number: 70648239

1. These General Terms and Conditions apply to any offer from the Entrepreneur and to any distance contract concluded by the Entrepreneur and the Consumer.

2. Before concluding a distance contract, the Entrepreneur shall make the text of these General Terms and Conditions available free of charge and as soon as possible. If this is reasonably impossible, the Entrepreneur shall indicate in what way the General Terms and conditions can be inspected and that they will be sent free of charge if so requested, before the distant contract is concluded.

3. If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the distance contract is concluded, may also be supplied to the Consumer electronically in such a way that the Consumer can easily store it on a long- term data carrier. If this is reasonably impossible, it will be specified where the General Terms and Conditions can be viewed electronically and that they will be sent to at the Consumer´s request free of charge, either via electronic means or otherwise, before concluding the distance contract.

4. In the event that specific product or service condition apply in addition to these General Terms and Conditions, the second and third paragraphs shall apply accordingly, and in the event of contradictory terms and conditions, the Consumer may always appeal to the applicable provision that is most favourable to him/her.

1. If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.

2. The offer contains a full and accurate description of the products, digital content and/or services offered. The description is suitably detailed to enable the Consumer to assess the products, or services and/or digital content adequately. If the Entrepreneur makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the Entrepreneur.

3. All offers contain such information that it is clear to the Consumer what rights and obligations are attached to accepting the offer.

1. Subject to the provisions in paragraph 4, the contract becomes valid when the Consumer has accepted the offer and fulfilled the terms and conditions set.

2. If the Consumer accepted the offer via electronic means, the Entrepreneur shall promptly confirm receipt of having accepted the offer via electronic means. As long as the receipt of said acceptance has not been confirmed, the Consumer may repudiate the contract

3. If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organisational security measures for the electronic data transfer and ensure a safe web environment. If the Consumer can pay electronically, the Entrepreneur shall observe appropriate security measures.

4. The Entrepreneur may, within the limits of the law, gather information about Consumer’s ability to fulfil his payment obligations, and all facts and factors relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, the Entrepreneur has sound reasons for not concluding the contract, he is lawfully entitled to refuse an order or request supported by reasons, or to attach special terms to the implementation.

5. Before delivering the product, the Entrepreneur shall send the following information along with the product, the service or the digital content in writing or in such manner that the Consumer can store it in an accessible manner on a long-term data carrier:

   1. the visiting address of the Entrepreneur´s business establishment where the Consumer may get into contact with any complaints;
   2. the conditions on which and the manner in which the Consumer may exercise the right of withdrawal, or, as the case may be, clear information about his being exempted from the right of withdrawal;
   3. the information corresponding to existing after-sales services and guarantees;
   4. The price including all taxes of the product, service or digital content, where applicable the delivery costs and the way of payment, delivery or implementation of the distance contract;
   5. the requirements for cancelling the contract if the contract has a duration of more than one year or for an indefinite period of time;
   6. the standard form for withdrawal if the Consumer has the right of withdrawal.
6. In case of a continuing performance contract, the stipulation in the previous paragraph only applies to the first delivery.

In case of products

1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s).

2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or:

   1. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process.
   2. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part.

3. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product.

In case of services and digital content that is not delivered on a physical carrier:

1. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s).

2. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement.

Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal:

1. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article.

2. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information.

1. During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.

2. The Consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than allowed in sub-section 1.

3. The Consumer is not liable for the decrease in value of the product if the Entrepreneur has not provided him with all legal information about the right of withdrawal before concluding the Agreement.

1. If the Consumer exercises his right of withdrawal he shall notify the Entrepreneur unambiguously with the standard form for withdrawal within the period of reflection.

2. The Consumer shall return the product or deliver it to (the authorized representative of) the Entrepreneur as soon as possible but within 14 days counting from the day following the notification referred to in sub-clause 1. This need not be done if the entrepreneur offered to collect the product himself. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the period of reflection.

3. The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by the Entrepreneur.

4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer.

5. The Consumer shall bear the direct costs of returning the product. If the Entrepreneur has not reported that the Consumer has to bear these costs or if the Entrepreneur pointed out that he will bear the costs himself, the Consumer need not pay the cost of returning the product.

6. If the Consumer withdraws after having first explicitly requested that the performance of a service or the supply of gas, water or electricity having not been made ready for sale not be started in a limited volume or given quantity during the period of reflection, the Consumer shall pay the Entrepreneur an amount that is equal to the part of the obligation already performed at the time of withdrawal as compared with the full compliance of the obligation.

7. The Consumer does not bear the costs for performing services for the supply of water, gas or electricity that had not been made ready for sale in a limited volume or quantity, or for the supply of district heating if:

   1. the Entrepreneur has not provided the Consumer with the statutorily required information about the right of withdrawal, the compensation of costs in case of withdrawal or the standard form for withdrawal, or

   2. if the Consumer has not explicitly requested that the performance of the service or the supply of gas, water and electricity or district heating be started during the period of reflection.

8. The Consumer does not bear any cost for the full or partial delivery of digital content not stored on a physical carrier if:

   1. prior to the delivery, he has not explicitly consented to start performance of the agreement before the end of the period of reflection;

   2. he did not acknowledge to lose his right of withdrawal when giving consent; or

   3. the Entrepreneur failed to confirm the Consumer’s statement.

9. If the Consumer exercises his right of withdrawal, all additional agreements end by operation of law.

1. If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt.

2. The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs that the Consumer may charge for the returned product, as soon as possible but within 14 days following the day on which the Consumer notified him of the withdrawal. Unless the Entrepreneur offers to collect the product himself, he can wait with paying back until having received the product or until the Consumer proved that he returned the product, whichever occurs first.

3. The Entrepreneur shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.

4. If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method.

The Entrepreneur can exclude the following products and services from the right of withdrawal but only if the Entrepreneur notified this clearly when making the offer or at any rate in good time before concluding the agreement:

1. Products or services with a price that is subject to fluctuations in the financial market on which the Entrepreneur has no influence and which may occur within the period of withdrawal;

2. Agreements that are concluded during a public auction. A public auction is defined as a selling method whereby the Entrepreneur offers products, digital content and/or services to the Consumer who is personally present or has the possibility to be personally present at the auction under the direction of an auctioneer and whereby the successful bidder is obliged to purchase the products, the digital content and/or the services.

3. Services agreements, after full performance of the service, but only if:

   1. the performance was started with the Consumer’s explicit prior consent;

   2. the Consumer stated that he will lose his right of withdrawal as soon as the Entrepreneur has fully performed the agreement.

4. Services agreements for making accommodation available when a certain period of implementation is provided and other than for residential purposes, goods transports, car rental services and catering;

5. Agreements related to leisure activities when a certain date or period of performance is arranged in the agreement;

6. Products manufactured in accordance with the Consumer’s specifications which are not prefabricated and which are produced on the basis of a Consumer’s individual choice or decision or which are intended for a specific person;

7. Perishable products or products with a limited durability

8. Sealed products which are for health or hygiene reasons not suitable for being returned and of which the seal was broken;

9. Products which for their nature are irreversibly mixed with other products;

10. Alcoholic drinks of which the price has been agreed upon at the conclusion of the agreement but of which the delivery can take place only after 30 days, and whose real value depends on fluctuations in the market which the Entrepreneur cannot affect.

11. Sealed audio and video recordings and computer programs of which the seals were broken after delivery;

12. Newspapers, periodicals or magazines, with the exception of subscriptions to them;

13. The delivery of digital content other than on a physical carrier, but only if:

    1. the performance was started with the Consumer’s explicit prior consent;

    2. the Consumer stated that he will lose his right of withdrawal by doing so

1. The prices of the products and/or services provided shall not be raised during the validity period given in the offer, subject to changes in price due to changes in VAT rates.

2. Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.

3. Price increases within 3 months after concluding the contract are permitted only if they are the result of new legislation.

4. Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and

   • they are the result of legal regulations or stipulations, or
   • the Consumer has the authority to cancel the contract before the day on which the price increase starts.
5. All prices indicated in the provision of products or services are including VAT.

1. The Entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded. If agreed, the Entrepreneur also guarantees that the product is suitable for other than normal use.

2. An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or Importer shall never affect the rights and claims the Consumer may exercise against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s obligations if the Entrepreneur has failed in the fulfilment of his part of the agreement.

3. ‘Extra guarantee’ is taken to mean each obligation by the Entrepreneur, his Supplier, Importer or Manufacturer in whom he assigns certain rights or claims to the Consumer that go further than he is legally required in case he fails in the compliance with his part of the agreement.

1. The Entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services.

2. The place of delivery is at the address given by the Consumer to the Entrepreneur.

3. With due observance of the stipulations in Article 4 of these General Terms and Conditions, the Entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within one month after ordering. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.

4. After repudiation in conformity with the preceding paragraph, the Entrepreneur shall return the payment made by the Consumer promptly but at least within 30 days after repudiation.

5. The risk of loss and/or damage to products will be borne by the Entrepreneur until the time of delivery to the Consumer or a representative appointed in advance and made known to the Consumer, unless explicitly agreed otherwise.

Termination:

1. The Consumer may at all times terminate a contract that was concluded for an indefinite time and which extends to the regular delivery of products (including electricity) or services, with due observance of the termination rules and subject to not more than one month’s notice.

2. The Consumer may at all times terminate a contract that was concluded for a specific time and which extends to the regular delivery of products (including electricity) or services at the end of the specific period, with due observance of the termination rules and a subject to not more than one month’s notice.

3. The Consumer can cancel the agreements mentioned in the preceding paragraphs:

   • at any time and not be limited to termination at a particular time or in a given period;

   • at least in the same way as they were concluded by him;

   • at all times with the same notice as the Entrepreneur stipulated for himself.

1. Unless otherwise stipulated in the agreement or in the additional conditions, the amounts to be paid by the Consumer must be settled within 14 days after the period of reflection, or if there is no period of reflection within 14 days after concluding the agreement. In case of an agreement to provide a service, this period starts on the day that the Consumer received the confirmation of the agreement.

2. When selling products to Consumers, it is not permitted to negotiate an advance payment of more than 50% in the General Terms and Conditions. If an advance payment was agreed, the Consumer may not assert any right regarding the execution of the order in question or the service(s) in question before making the agreed advance payment.

3. The Consumer has the duty to inform the Entrepreneur promptly of possible inaccuracies in the payment details that were given or specified.

4. In case the Consumer has not complied with his payment obligation(s) in time, and the Entrepreneur has pointed out to him that the payment was late and allowed the Consumer a period of 14 days to comply with the payment obligations, the Consumer is to pay the statutory interest on the amount payable and the Entrepreneur is entitled to charge the Consumer with any extrajudicial collection costs. These extrajudicial collection costs amount to no more than 15% for outstanding amounts up to € 2,500, 10% for the following € 2,500 and 5% for the following € 5000, with a minimum of € 40. The Entrepreneur may deviate from the aforementioned amounts and percentages in favour of the Consumer

1. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the payment method “Post-pay”. Transactions will occur directly between Customer and Klarna.

2. You can find more information in Klarna's terms and conditions .

3. General information about Klarna can be found here.

4. Your personal data will be processed by Klarna in accordance with the applicable data protection act and as described in Klarna's privacy statement.

1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer

4. A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaints form on the consumer page of the website of Stichting Webshop Keurmerk (https://www.keurmerk.info/nl/consumenten/klacht/). The complaint will then be sent both to the relevant entrepreneur and to Stichting Webshop Keurmerk.

5. Webshop Keurmerk will not treat a dispute or discontinue the handling, if the entrepreneur has been granted a suspension of payment, it has been declared bankrupt or has actually ended its business activities or the webshop has been suspended or canceled by Webshop Keurmerk.

6. A dispute will only be dealt with by Webshop Keurmerk if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.

7. No later than twelve months after the dispute arises, the dispute must be submitted in writing to Webshop Keurmerk.

8. It is also possible to register complaints via the European ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).

1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply Even if the consumer lives abroad.

2. The Vienna Sales Convention does not apply.

Additional provisions or deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

1. When Stichting Webshop Keurmerk will make a change, we will inform the entrepreneur through the newsletter and place the newest conditions on our website (https://www.keurmerk.info/nl/algemene-voorwaarden/)

2. Amendments to these terms and conditions shall only take effect after they have been published in the appropriate manner, on the understanding that in the case of applicable changes during the term of an offer the most favourable provision for the consumer will prevail.

Address Stichting Webshop Keurmerk:
Willemsparkweg 193, 1071 HA Amsterdam

When visiting our website, the privacy policy below applies. The entity responsible for processing of your data is:

VoyeurX
Bieslookpad 12
2215 BW Voorhout
The Netherlands
Chamber of Commerce: 70648239

This chapter offers a description of the customer’s personal data processed by VoyeurX, the purpose of processing this data and the legal foundation to do so.

• When you place an order on the site, VoyeurX processes the following personal information: name and address, e-mail address, payment details and order details. VoyeurX uses this information to process your order and manage your account
• VoyeurX also processes your IP address to combat possible fraud when placing orders, e.g. in case of unauthorized use of your account by third parties.
• In addition, after given your consent, VoyeurX will use your data to send you newsletters by e-mail containing information and offers about VoyeurX products.
• You can easily unsubscribe via the link at the bottom of the newsletter In case you wish to be removed from the participants list.
• VoyeurX also uses cookies that in certain cases qualify as personal data. Review our cookie statement for details.

The main legal basis for VoyeurX to process your data is that it is necessary to comply with an agreement concluded between you and VoyeurX. The processing is sometimes necessary to comply with legal obligations, such as the obligation to keep financial records and to comply with tax legislation. Finally, the processing of data is in certain cases based on your consent, e.g. using of your data for newsletter distribution. VoyeurX also has a legitimate interest in improving its products and services based on purchasing behavior and customer preferences.

VoyeurX does not share your personal data with third parties, except:

• When you have given explicit consent;
• When VoyeurX is legally obliged to do so;
• For processing your order, e.g. with payment providers or parties responsible for order delivery;
• In the event of a merger or acquisition with / by another party;
• With parties who act as processor for VoyeurX within the meaning of the General Data Protection Regulation.

VoyeurX may transfer its business / services to a third party. In such case, when your personal data will be transferred on to the relevant party, we will inform you well in advance. In such case, when your personal data will be transferred on to the relevant party, we will inform you well in advance.

Personal data is kept only until the purpose for which it was collected or processed is fulfilled. Data necessary to process your order will be stored for up to 2 years after placing the order in order to comply with Dutch law. Financial data is being stored for up to 7 years after the resulting financial obligation in order to comply with our accounting and tax legislation obligations. Data necessary for sending personalized newsletters will be stored for one year in addition to your registration period. Data relevant to fraud registration can be kept as long as necessary to mitigate the incident and to comply with the rules of the “Fraude Aanpak Detailhandel” foundation

You retain the right to review your stored data and you retain the right to request this data be corrected, limited, blocked or deleted. You also retain the right to request a machine-readable subset of your [[XXXX]] data in order to be able to store it elsewhere.

You can withdraw your consent for processing your personal data at any time. You can, at any time, object to the use of your data for direct marketing purposes and newsletters and withdraw your consent.

In order to enable Klarna’s payment options, we will pass certain aspects of your personal information, such as contact and order information, to Klarna for the purpose of assessing your solvability. General information on Klarna can be found here. Your personal data will be treated in accordance with applicable data protection laws and in accordance with the information in Klarna's privacy statement.

Please send requests related to your aforementioned rights to: [email protected].

You can direct your inquiry to the Dutch Data Protection Authority at any time.

VoyeurX reserves the right to change this privacy statement. Whenever you use our services, make sure that you are aware of the then-current privacy statement. We will notify you of important changes.

By purchasing through our web shop, VoyeurX can process the personal data you provide and data about your navigational behavior of the site. VoyeurX is responsible for this processing in accordance with the Personal Data Protection Act.

Returns

We hope you are satisfied with your purchase from VoyeurX. If for any reason you are not satisfied or would like to exchange an item, it is possible to register your return with us within 14 days of receipt of your order and return your item(s).

Return process

You can return your ordered item(s) within 14 days of receipt. Follow the steps below to register your return via our returns portal:

1. Select your country
2. Register your return in the returns portal
3. Successfully registered? You will receive a confirmation e-mail and your return label as an attachment.
4. Pack and seal your return item(s) carefully, please in the original box
5. Print out the return label and stick it on the box (remove old barcodes from the box if necessary)
6. Deliver your return to a nearest delivery point and keep the delivery receipt

VoyeurX shall be free to accept or reject items returned outside the aforementioned period.

All items must be returned in their original condition with all accessories with price tags still attached.

Refund

Your refund will be processed within 5-10 business days after your package is received by VoyeurX, depending on the payment method chosen at the time of purchase and the processing time of the relevant bank or credit card company.

Exchanging an incorrect or damaged item

If you have received a wrong or damaged item, we kindly ask you to return it to us within 7 days of receipt. Please also notify us immediately by e-mail, indicating the desired solution or which item you would like to exchange for. We will send you a replacement item as soon as possible after receiving your return.

• The shipping costs that you have incurred for returning a wrong or damaged item will be reimbursed. Damaged items will be accepted as returns only when the items have been delivered to the customer in damaged state.
• All damaged returns will be thoroughly inspected and any damages we believe to have incurred through regular wear and tear will not be accepted.

Additional information

• VoyeurX will not accept returned items that were damaged, worn or having labels removed at the moment of return.
• When you receive an order and notice the supposedly attached label of an item missing, you must inform us the same day if you wish to exchange / return the item
• We strongly advise you to thoroughly check your order immediately upon receipt before removing any labels and tags
• You cannot return intimate products such as nipple patches for obvious hygiene reasons. We kindly ask you to try on your VoyeurX purchases (thong, briefs, etc) over your regular underwear.
• Please note that we do not accept any liability for returned items. Pack and seal your return item (s) carefully, in the original box.
• We recommend that you send the return item (s) insured and keep proof of shipment secured.

VoyeurX reserves the right to change this policy, especially when the law changes. Please visit this page regularly so that you are aware of any changes.

VoyeurX uses cookies and other elements such as web beacons and SDKs on its web shop in order to guarantee your privacy and improve the user-experience of your web shop visit. We think it is important that you know how and why we use cookies. This page is meant to provide you with as much information as possible about the use of these techniques, including cookies by VoyeurX. You can also manage your cookie settings by clicking here.

VoyeurX, located at Bieslookpad 12, 2215 BW Voorhout, is responsible for the processing of data as described in this cookie policy. This cookie policy applies to all domains related to VoyeurX.

Cookies are small, simple text files that your computer or mobile device stores when you visit and use our web store. There are also cookie-like techniques that achieve the same results.

Web beacons, Local and Session Storage and SDKs are standard internet techniques that, together with cookies, ensure a system’s capability to collect and send information. Cookies and other techniques are used in every existing web shop. By using cookies and other techniques, we ensure, for example, that:

Surfing in the VoyeurX web store is more fun and easier for you.

• You do not always receive or have to enter the same information when you visit our web shop
• We can offer you special features such as wish list or your shopping cart;
• We can measure how our web shop is used and how we can improve your experience;
• We can show you advertisements and recommendations based on your personal interests;
• We can recognize which device you are using at the time of your visit.

Third Party Cookies:
No third party cookies are placed via our web shop.

Functional cookies:
Functional cookies ensure that our web shop functions correctly. Consider, for example, functionalities such as placing an item in your shopping cart or paying for your order.

Marketing cookies:
We do not place marketing cookies on our web shop. Also no third parties can place marketing cookies on our web shop.

Necessary Cookies:
Necessary cookies ensure that the Voyeur X web store functions properly. E.g.:

• Storing the items you add to your wish list;
• Notification of an incomplete order to make sure you do not lose the items in the shopping cart;
• Saved browser settings so that you have an optimum view of our web shop;
• The possibility to save your login details to make sure you do not have to enter them every time you visit us;
• A distributed page load to ensure optimum user experience;
• Detecting possible abuse of our web shop, e.g. by registering consecutive failed login attempts.

Analytical cookies:
We use analytical cookies to investigate shop interactions. These statistics provide us with insight into visit frequencies and how to improve on our ecommerce platform. This allows us to continuously optimize the user experience. Among other things, the following data is stored:

• Anonymization of the IP address;
• Technical characteristics, such as the browser you use (such as Chrome, Safari or Firefox), the resolution of your computer screen, your language preference and which device you’re using
• The page which led you to web shop;
• When and for how long you visit the web shop;
• In what capacity you’re using the web shops features, e.g., creating a wish list, placing an order or viewing previous purchases;
• Which pages you visit in our web shop.

We use these cookies to:

• keep track of the number of visitors to our web shop;
• keep track of a visit duration;
• determine in which order a user visits the different pages of our web store.

In case you do not want websites to be able to store cookies on your computer, you can adjust your browser settings. You will then receive a warning before cookies are placed. You can also adjust your settings so that your browser refuses all cookies or only cookies from third parties. You can also delete cookies that have already been placed. Note that you have to adjust the settings separately for each browser on each device you use. We would like to point out that if you do not want to use cookies, unfortunately we cannot guarantee that our web shop will work properly. It may be that some functions of the web shop are lost or that you can no longer see certain pages at all. In addition, refusing cookies does not mean that you will no longer see advertisements. The advertisements will then no longer be tailored to your interests and will have a more repetitive nature. The manner in which you change your settings, depends on the type of browser you’re using.

If you want to delete your cookie history, you can do this for the different browsers in the following manner.

Delete cookies in Chrome:

• Click on the 3 dots in the top right corner. Click on History > Clear browsing data;
• In the menu “Clear browsing data” you have the option at the top to clear browsing data from the first use up to and including only the last hour. Below you choose which items you want to delete. In any case, tick “Cookies and other site and plug-in data”;
• Press the 'Clear browsing data' button.

Delete cookies in Safari:

• Open Safari and go to Safari > Preferences > Privacy > Delete saved cookies and data > Manage website data >
• Remove everything.

Delete cookies in Firefox:

• Click on the 3 dashes at the top right, then click on Options > Privacy > Delete individual cookies;
• Click on "Delete all".

Delete cookies in Microsoft Edge:

• Click on the 3 dots at the top right > Settings. Under 'Clear browsing data', click the option 'Choose what to clear';
• Select the cookies (pre-selected) > Press the 'Delete' button.

Delete cookies in Internet Explorer:

• Click on the cogwheel in the top right corner > choose Internet options > tab General. Under 'Browse history', click 'Delete';
• Click “Cookies and Website data” and click “Delete” in case you don’t want to delete everything.

As stated before, personal data is processed using certain cookies. You will find more information about how VoyeurX handles your data in our privacy policy.

We adjust our cookie policy when our web shop or the rules regarding cookies change. You can consult the current version of this cookie policy by clicking the link to VoyeurXs cookie policy at the bottom of each page.

Voyeur owes its tremendous growth to the teams creativity, talent, hard work and entrepreneurial spirit from each member. We’re looking for the very best team players as we equally want the best for our customers.

We are currently looking for an intern with a strong affinity towards marketing and content creation. Are you passionate about lingerie and looking to intern at a young, vibrant, and fast growing company? We can offer you the opportunity to build your experience in the world of eCommerce. Are ‘multi-tasking’ and accuracy a few of your (many) core competencies? You might be exactly who we’re looking for!

Send us your resume and motivation letter to: [email protected]

And become an integral member of our team!